Returns & Exchanges
At iTOUCH, we want you to be completely satisfied with your AIR 5 PRO smartwatch experience. If you are not happy with your purchase, you may return your device within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the return or exchange process.
Prepare Your Device
Ensure the iTOUCH AIR 5 PRO is in its original condition and includes all original packaging, charging cables, and manuals.
Label and Ship
Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality assurance team inspects the device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing