Frequently Asked Questions
Get all the answers you need about your iTOUCH AIR 5 PRO experience.
How do I pair my iTOUCH AIR 5 PRO with my smartphone?
To pair your device, download the iTOUCH Wearables app from the App Store or Google Play Store. Ensure your Bluetooth is enabled, open the app, and follow the on-screen instructions to search for and connect your AIR 5 PRO.
Is the iTOUCH AIR 5 PRO water-resistant?
Yes, the iTOUCH AIR 5 PRO features an IP68 rating, making it resistant to dust and water submersion up to 1.5 meters for up to 30 minutes. It is suitable for daily splashes and rain, but not recommended for high-pressure water sports.
What is your shipping policy for new orders?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is the return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of the delivery date for a full refund.
Does the smartwatch come with a warranty?
Every iTOUCH AIR 5 PRO includes a 1-year limited warranty that covers manufacturer defects. This does not cover physical damage resulting from accidents, misuse, or unauthorized modifications.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support secure digital payments through PayPal, Apple Pay, and Google Pay.